My order was seized by US Customs who informed me that I had five days for you to sign and send proper documentation that the honing oil met US EPA requirements. I emailed the documents to Jack, informing him of the requirements and deadline. He returned the documents to me, filled out but unsigned, and said that I must sign them. I informed him that the seller must provide the signature to certify that the information they provided on the forms was accurate and truthful. Jack then informed me that "We have already processed the relevant procedures on our side, no need to sign for the time being, please wait”. Then he informed me that you had submitted the signed forms yourself and that the issue was resolved. But US Customs never received the forms from you and the order has been returned. Once I learned of the US Customs decision (10 days ago) I asked Jack for a complete refund of my costs but have yet to hear from him. In my opinion your service after the sale was inexcusable -- there was no follow through despite my repeated attempts to get Jack to provide proper documentation. It was only due to your refusal to meet US Customs requirements that the order was returned.
Awesome knife...both crafted and sharp...very good...nice handling as very balanced and easy cutting with him as very sharp...
Few days after I've received the knife the blade started to have small chips and indentation from just slicing vegetables and cooked meat...no bones...no frozen food...on the board akways...I've received communication when i was asking about the sheath that i was recommended to buy...but now on my second email about chips and indentation...nothing totally silence...not happy...at 155 pounds i was expected my knife to be sharp and no chfor linger then 2 days...on top of i was following the recommended utilisation tips and also pretty sure i know how to handle a knife...
This is one size shown from my previous knife, which also gets 5 stars. It's the perfect weight and a nice alternative for smaller cutting jobs.
Worth every penny. Slices like butter. Beautiful quality. I love it!!
All orders will be shipped directly from Japan to the address you specify.