Discover, VISA, Master Card, American Express, Pay Pal.

Our website uses SSL technology,

which encrypts the important personal information of customers to ensure data security.

All orders will be shipped directly from Japan by Fedex , DHL or EMS to the address you specify.

●Japan：Free Shipping OVER ¥20,000 JPY

●Overseas：Free Stand Shipping OVER ¥30,000 JPY

●Shipping cost will be automatically calculated on the checkout page

●Shipping company: Japan Post,Fedex,DHL,EMS

U-pack(Japan) : ¥1,500 JPY

　Fedex (Overseas designated area) :¥3,000 JPY  

　DHL (Overseas designated area) :¥3,000 JPY

　EMS (Overseas designated area) :¥2,800~¥3,800 JPY

Shipping charges for remote locations such as Australia, New Zealand and Canada will change.

Musashi process all orders in JPY. While the content of your cart is currently displayed in GBP, you will check out using JPY at the most current exchange rate.

In addition, your payment will be processed at the time we confirm your order.Please note that the date of order may not be the same as the date of checkout.

Delivery time depends on the destination. Usually it takes 2-21 business days.

International shipping is available to most of the countries. If we can NOT ship to your location, we will contact you.

In addition, we will notify you of your order by sending you an "Order Confirmation" and a "Shipping Notification" after you place your order.

Musashi Online Store is located in Japan, so after customers order from Japan through the website, the products will be shipped from Japan.We are unable to accept returns or exchanges for personal reasons after delivery,

The products will be subject to strict quality inspection before shipment. If there is any natural damage to the product, or if the product is wrong, we will exchange the product.

Please Contact Us as soon as possible within 7 days of receiving the product or call us if it is judged to be necessary to exchange the product.

After confirming the contents of your order, we will prepare a product for exchange that you can use with confidence.

However, if the product is out of stock, we will issue a refund.

Delivery may be delayed depending on weather or road conditions.

Please refer to the tracking number in the Shipping Notification sent at the time of shipment.

Delivery information can be changed up to one business day before we ship the product. Please contact us directly.

In order for customers to get the kitchen knives they want immediately, as soon as the order is received, it is automatically sent to Japanese customs. Because of the time difference, there is a possibility that we may not be able to catch up in time.

Tariffs and VAT are established by the customs authorities of the country or region where the goods are purchased, and are based on the country of manufacture and the goods. Classification determines the amount of duty.

The amount you pay at the time of purchase does not include local customs duties and VAT, 

which may or may not be levied at the discretion of the local customs office.

If you have any questions, please feel free to contact the relevant tax authorities in your country.

In order to make customers feel at ease in shopping and the use of related services, 

the Company has formulated the Privacy Policy to protect customers' privacy information.

In addition, the "SSL" mechanism is used for security measures to encrypt the transmission of customer personal data in communications.

This encryption technology is used to encrypt the personal information of customers and credit card numbers, etc., so that the communication can be carried out under a safe and secure mechanism.

The security mechanism of the so-called "proxy server" may not support SSL, depending on the environment used by the enterprise.

In that case, please contact your company's webmaster.

If you do not use SSL for communication, resulting in the leakage of information, we can not be held responsible for Musashihamono, please forgive us.

If you are unable to use SSL, please contact us directly.