All orders will be shipped directly from Japan by EMS (Express Mail Service)or Fedex to the address you specify. Free Standard Shipping on orders Over ¥30,000 Japanese yen. Orders under ¥30,000 will be charged a flat rate of ¥2,000-¥4,500 Japanese yen. *Shipping Cost will be automatically calculated on the checkout page.

After the product arrives, please check "whether the product is defective" and "whether it matches the content of the order". If any of the above problems occur, please contact us. In addition, the Musashihamono Online Store is located in Japan, so after customers order from Japan through the website, the products will be shipped from Japan. Thus, we are unable to accept returns or exchanges for personal reasons after delivery, and the appreciation period is not applicable after receipt of goods.

Discover, VISA, Master Card, American Express, Pay Pal. Our website uses SSL technology, which encrypts the important personal information of customers to ensure data security.

Delivery time depends on the destination. Usually it takes 2-14 days. International shipping is available to most of the countries. If we can NOT ship to your location, we will contact you. In addition, we will notify you of your order by sending you an "Order Confirmation" and a "Shipping Notification" after you place your order.

Delivery may be delayed depending on weather or road conditions. Please refer to the tracking number in the Shipping Notification sent at the time of shipment.

Tariffs and VAT are established by the customs authorities of the country or region where the goods are purchased, and are based on the country of manufacture and the goods. Classification determines the amount of duty. The amount you pay at the time of purchase does not include local customs duties and VAT, which may or may not be levied at the discretion of the local customs office. If you have any questions, please feel free to contact the relevant tax authorities in your country.