Musashi Online Store is located in Japan, so after customers order from Japan through the website, the products will be shipped from Japan.We are unable to accept returns or exchanges for personal reasons after delivery,
The products will be subject to strict quality inspection before shipment. If there is any natural damage to the product, or if the product is wrong, we will exchange the product.
Please Contact Us as soon as possible within 7 days of receiving the product or call us if it is judged to be necessary to exchange the product.
After confirming the contents of your order, we will prepare a product for exchange that you can use with confidence.
However, if the product is out of stock, we will issue a refund.
Delivery information can be changed up to one business day before we ship the product. Please contact us directly.
In order for customers to get the kitchen knives they want immediately, as soon as the order is received, it is automatically sent to Japanese customs. Because of the time difference, there is a possibility that we may not be able to catch up in time.
Tariffs and VAT are established by the customs authorities of the country or region where the goods are purchased, and are based on the country of manufacture and the goods. Classification determines the amount of duty.
The amount you pay at the time of purchase does not include local customs duties and VAT,
which may or may not be levied at the discretion of the local customs office.
If you have any questions, please feel free to contact the relevant tax authorities in your country.