Support Overview

Welcome to the MUSASHI JAPAN Support page. We’re here to provide clear, reliable assistance and a full overview of our support services. Our goal is to assist you and help resolve any issues caused by our products.

For general inquiries, changes to your order, returns, or special requests, please use the “Contact Form.” Musashi Members should use the “Apply for Repair” form for any repair-related requests. To learn more about becoming a member, please visit the Membership Page.

APPLY FOR REPAIR

MUSASHI MEMBERS ONLY

CONTACT FORM

Core Services

FAQ

Our extensive FAQ section covers common questions and troubleshooting steps. It is a great place to start if you are looking for quick answers or solutions.

Online Help

We offer free consultations for defects or minor issues. If you need assistance, feel free to reach out to our support team via email.

Repair & Maintenance (Members Only)

Our skilled artisans provide professional sharpening and repair services exclusively for members. Service fees depend on your membership tier. Higher tiers receive discounted or complimentary services. Seasonal promotions may also be available.

Links to Other Support Topics

❖ FAQ – Find answers to common questions, sorted by topic.

❖ Shipping & Delivery – Information on shipping methods, tracking, and delivery details.

❖ Returns & Refunds – Steps and policies regarding returns, exchanges, and refunds.

❖ Product Issues – Common issues regarding products, repairs, and warranty policy.

Disclaimers & Important Notes

• While we strive to expedite sharpening and repair services under membership, turnaround times may vary depending on demand.

• Certain perks or events may be limited by region.

• Damages caused by misuse or negligence may fall outside the warranty scope. Please refer to our Product Issues for details.