Policy Overview
At MUSASHI JAPAN, we are committed to ensuring transparency and trust through our policies. Please review the following sections carefully before making a purchase.
Shipping Policy
Summary
All orders are shipped directly from Japan via FedEx, DHL, UPS, or Sagawa. Shipping costs are automatically calculated at checkout based on order value, with free shipping offered for orders over ¥20,000 domestically and ¥30,000 internationally (excluding remote areas).
In case of any shortage or delay, we will inform you promptly. For urgent inquiries, please contact us at help@musashihamono.com.
Refund Policy
Summary
Upon delivery, if the product is defective or differs from your order, please contact us within 7 days for an exchange or refund. Returns for personal reasons are generally not accepted due to the nature of our products.
In cases of delivery refusal, the customer will be responsible for both the initial shipping cost and the return shipping cost. Refunds for credit card or PayPal purchases are processed in accordance with the payment provider’s guidelines.
Privacy Policy
Summary
Protecting your personal information is our top priority. We strictly manage the collection, use, and storage of your data in accordance with our personal information protection system.
Your data is not shared with third parties without your consent, except as required by law or for necessary service provisions. Please refer to our full Privacy Policy for complete details.
Terms of Service
Summary
These Terms of Service govern your use of our website and services. By using our site, you agree to abide by these terms and any individual policies that may be in effect. For detailed information, please consult our full Terms of Service page.
Legal Notice
Summary
This website is operated by TAIMATSU Co., Ltd. Legal details such as company information, location, and contact information are provided on our site. Please review this information before making a purchase.