Support Overview

Welcome to the MUSASHI JAPAN Support page. We’re here to provide clear, reliable assistance and a full overview of our support services, including the Musashi Pro Membership—a paid program designed to give you added protection and convenience. Our goal is to help you care for your knives with confidence and peace of mind, whether you’re a professional or home cook.

For general inquiries, use the Support Form. For repair-related requests, please use the Apply for Repair form.

APPLY FOR REPAIR

MEMBERS ONLY

CONTACT FORM

Core Support Services

Product Troubleshooting

We offer free consultations for initial defects or minor issues.

FAQ & Online Help

Our extensive FAQ and online guides empower you to find solutions on your own.

Repair & Maintenance Services

Our skilled artisans provide professional sharpening and repair services for a fee. Special promotions are offered periodically.

Musashi Pro Membership

Concept

“Preserving the spirit of the samurai in every blade, for years to come and under the most comprehensive care.” 

Rooted in this vision, our master craftsmen and dedicated support team have united to create a membership program that embodies the essence of Japanese sword-making tradition.

Membership Enrollment & Pricing

How to Enroll:

Add “Musashi Pro Membership” during checkout at our online store. Alternatively, purchase it separately via a dedicated membership page.

Sample Pricing Plans:

Offer both monthly and annual plans, each with different rates or benefit tiers.

Membership Term & Renewal:

Monthly plans renew every month; annual plans renew yearly. Cancellation is available through your account page.

Disclaimers & Important Notes

• While we strive to expedite sharpening and repair services under membership, turnaround times may vary depending on demand.

• Certain perks or events may be limited by region.

• Damages caused by misuse or negligence may fall outside the warranty scope. Please refer to our Terms of Service for details.

Links to Other Support Topics

❖ FAQ – Find answers to common questions, sorted by topic.

❖ Shipping & Delivery – Information on shipping methods, tracking, and delivery details.

❖ Returns & Refunds – Steps and policies regarding returns, exchanges, and refunds.

❖ Product Issues & Maintenance – Report blade issues, request repairs, or access maintenance tips.