Returns & Refunds

At MUSASHI JAPAN, we carefully inspect every product before shipping to ensure customer satisfaction.  If your item arrives damaged or if you received the wrong product, we will gladly arrange an exchange or refund. 

Please note that we generally do not accept returns due to customer preferences or change of mind.

Return Policy

For returns due to customer preference

❖ We do not accept returns or exchanges due to personal reasons such as "I changed my mind" or "It looks different than expected."

❖ Due to the nature of our products (knives and hygiene items), we cannot resell returned items—even if unused.

For defective or incorrect items

❖ If your item has a clear defect or differs from your order, we will arrange a refund or exchange.

❖ Please contact us within 7 days of delivery.

Refunds are issued only under the following conditions:

❖ The product is defective or incorrect, and no replacement is available

❖ After we confirm receipt of the returned item via the method we specify

❖ Refunds will be made to your original payment method. Please note that depending on your credit card provider, it may take a few days to reflect.

Return Process

1. Contact us within 7 days of receiving your item via our support form or email

2. We will review your request and inform you of the return eligibility and next steps

3. Send the item back to the designated address (we will cover shipping if the product is defective or incorrect)

4. After confirmation, we will ship a replacement or issue a refund

Important Notes

• Returns without prior notice cannot be accepted
• Used or damaged items are not eligible for return (unless defective upon arrival)
• Custom-made, engraved, or pre-ordered items are non-returnable
• We may request photos of the item to assess its condition